Refund policy
EFEK accepts the return of unworn and unused items in their original condition and packaging within 14 days of order receipt, for store credit. Please contact us hello@efekstudio.com to begin the returns process.
This policy strictly excludes items to which a discount code has been applied, sale items, and items made-to-order or customised in any way, including all solid gold items.
Online purchases can only be returned for exchange via post, to EFEK Studio in Milano.
EFEK cannot be held liable for return parcels that are lost. In turn, we require returning the parcel using tracking.
With a store credit, we will communicate via email to confirm once this has been processed.
EXCEPTIONS / non-returnable items
Certain types of items cannot be returned, like bespoke or custom products and solid gold items. These items are completely excluded from return.
All pieces on sale or to which any discount code has been applied cannot be returned for exchange or credit.
Earrings cannot be returns for reasons of hygiene.
Please direct any questions or concerns regarding our Return Policy to hello@efekstudio.com
Unfortunately, we cannot accept returns on gift cards.
FAULTY ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If a faulty item is received, please contact our Customer Service team hello@efekstudio.com to arrange return via post for assessment.
If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.
Return postage of items with manufacturing faults will be covered by EFEK up to the original shipping amount paid. We recommend using your local postal service, rather than private companies, to ensure return costs are under the original shipping cost.
Please consider and follow the recommended care instructions, sent with each order, for all EFEK items. Those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.
HOW TO PROCESS A RETURN
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@efekstudio.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
In order to process your exchange or credit note, please email hello@efekstudio.com with the following information:
- Original Order Reference Number
- Date of Purchase
- Items to be returned for exchange or credit note
- State the reason for return
- State your preference of exchange or credit note
Refunds for change of mind are not accepted.
Please note, EFEK will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.
In the event that a return is due to a fault, EFEK will cover the cost of return shipping, and duties.
EFEK reserves the right to deny a return if it does not meet our returns policy.
In the event that a return is received, which, upon inspection, does not meet our requirements, we will return the item to the customer at the customer’s expense.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification(*). As above, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Certain types of items cannot be returned, even if they are shipped into the EU; like bespoke or custom products and solid gold items. These items are completely excluded from any kind of return. Earrings cannot be returns for reasons of hygiene.
In order to process your exchange or credit note, please email hello@efekstudio.com with the following information:
- Original Order Reference Number
- Date of Purchase
- Items to be returned for exchange or credit note
- State the reason for return
- State your preference of exchange or credit note
Please note, EFEK will not be responsible for return shipping costs nor duty reimbursements. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.
In the event that a return is due to a fault, EFEK will cover the cost of return shipping, and duties.
EFEK reserves the right to deny a return if it does not meet our returns policy.
In the event that a return is received, which, upon inspection, does not meet our requirements, we will return the item to the customer at the customer’s expense.
EFEK cannot be held liable for return parcels that are lost. In turn, we require returning the parcel using tracking.
With a store credit, we will communicate via email to confirm once this has been processed.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
